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1. When will I receive my order?

- Orders might take 7 or more days to be fulfilled, especially during shop updates or holidays. 

- We're a small business of two people, so your patience is super appreciated! If you need your order packed sooner, email us at paula@paulamarilo.com, and we'll do our best to expedite the process, though we can’t guarantee anything during the holiday season.

2. Do you ship internationally?

- We do! Check out the list of unavailable countries here, just in case.

3. Will there be customs fees on my order?

- Customs fees are possible for international orders. The customer is responsible for these fees. If unpaid, customs will return the package to our warehouse. However, we will refund the product cost (not the shipping, though).

4. My package is marked as delivered, but I don’t have it.

- If your package is marked as delivered but you can’t find it, please wait about two days in case there was an error with the post office. Also, check with others in your household to see if they grabbed it. If it’s still missing after that, let us know through an email at paula@paulamarilo.com and we’ll open a missing mail search.

Orders, Returns, & Exchanges

5. Do you accept returns and exchanges?

- Exchanges for US customers are accepted for clothing if the wrong size was ordered. Please make sure to check the correct size before ordering!

6. My product arrived defective or damaged!

- Email us at paula@paulamarilo.com with a picture of the defective item within 3 days of receiving your order, and we'll do our best to fix it!

8. Can I cancel my order?

- Non-preorder purchases can be canceled and refunded until they have been shipped.


9. Is buying from DragonCoop safe?

- Yes! All transactions and payment information are handled by Shopify, a reputable platform.

11. Can I buy DragonCoop products in person?

   - Yes! Check out our Events Calendar to see us at our next convention!